LONDON — Uber was stripped of its London operating license on Monday for the second time in just over two years after the city’s regulator said a “pattern of failures” on safety and security meant the company’s taxi app was not fit and proper.
A change to Uber’s systems allowed unauthorized drivers to upload their photos to other driver accounts, meaning they could pick up passengers as if they were the booked driver, which happened in at least 14,000 trips, Transport for London said.
The Silicon Valley-based company, which has faced pushback from authorities and existing operators in several countries, said it will appeal the decision. Uber can continue to take rides during the appeal process, which is likely to include court action and could drag on for months.
“TfL has identified a pattern of failures by the company including several breaches that placed passengers and their safety at risk,” the regulator said on Monday, the day the company’s license expires.
“Despite addressing some of these issues, TfL does not have confidence that similar issues will not reoccur in the future, which has led it to conclude that the company is not fit and proper at this time.”
Uber and TfL have been engaged in a long-running battle since TfL rejected a renewal request in 2017, citing shortcomings in the company’s approach to reporting serious criminal offenses and driver background checks.
A judge in 2018 then granted Uber a probationary 15-month license, after the company made several changes to its business model.
In September, TfL gave Uber just a two-month extension, far short of the maximum possible five years, and imposed further conditions covering ride-sharing, appropriate insurance and driver document checks.
Ahead of the latest decision, Uber said it would introduce measures such as a discrimination button enabling drivers and riders to report abuse, enhanced safety training for drivers and a direct connection to the emergency services.
Uber said it has taken steps to change its business model and sets the standard on safety.
“Over the last two months we have audited every driver in London,” said Uber’s boss in Northern and Eastern Europe Jamie Heywood. “We have robust systems and checks in place to confirm the identity of drivers and will soon be introducing a new facial matching process, which we believe is a first in London taxi and private hire.”